3 Steps to Respond to a Social Media Crisis
Chances are there is a customer out there somewhere that has had a negative experience with your brand. Whether they were unhappy with the product or service itself or the customer experience, it’s only natural that a brand will sometimes miss the mark. When this happens, social media is one of the first places customers are visiting to share their experience. The only resolution more popular for a consumer complaint is to deliver it in person, and with most customers having